We accept returns for items that are purchased at retail price within 14 days of the delivery date, but all sale items are final sale. Merchandise must be returned in new and unused condition, with all original tags attached. If you received your item(s) damaged or have an issue with sizing, please contact our support team, firstname.lastname@example.org.
- Send us an email with the subject title of the email stating “Exchange” or "Return"
- Please include in the email your Name, order number, and the reason for return or exchange.
- You will receive a reply within 24 hours with further instructions.
All orders will be shipped from our warehouse within 2-3 business days. In the case of pre-order or reserved items, please refer to the product description for timelines.
Domestic (USA): We offer several shipping options to ensure your items arrive in the desired timeframe. Domestic orders are shipped with your choice of delivery time of 1-10 business days, but may take longer.
International: We offer several shipping options for International customers with delivery times ranging from 3-30 days. International customers are responsible for customs, duties, and VAT charges imposed by their Country. EPTIC is not responsible for international shipping delays, such as customs delays. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, EPTIC will not provide any form of refund nor reship the order.
What information EPTIC collects
EPTIC collects personal data from visitors to the website who register their information. We also use web statistics tools and track IP addresses so we can improve our services and enhance your online experience. EPTIC does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register for you. Please do not submit any personal details if you are under eighteen.
How EPTIC uses information you provide
If you give us your personal information, we will use this information to register you with our website, to administer our website services. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you.
Does EPTIC share your information with others?
EPTIC does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non-EPTIC entity. EPTIC may share client information within the EPTIC organization, including other commonly-owned brands, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our website and provide our client communications, EPTIC contracts with selected third parties. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting EPTIC in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If EPTIC is acquired by another entity, information about EpticShop.com clients may be made available to the new entity.
EpticShop.com uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.